POLICIES

Shipping Policy

Last updated: October 4, 2026

This Shipping Policy explains the processing times, shipping methods, delivery estimates, tracking, insurance, and other shipping terms applicable to orders placed with West Sound Solutions LLC (“WSS,” “we,” “us,” or “our”).

Shipping and delivery times are estimates unless expressly stated otherwise. Carrier delays, severe weather, holidays, service interruptions, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.

1. Shipping Basics

Orders placed before 1:00 PM Pacific Time, Monday through Friday, may qualify for next-business-day shipment on select products.
Orders placed on weekends, holidays, or after the applicable processing cutoff may begin processing on the next business day.
“Next-day shipping” or “ships next day” refers to order processing and shipment and does not mean that the package will necessarily be delivered the next day.
Most orders ship within 1–5 business days after the order is placed.
Select products, custom products, large orders, commercial orders, or made-to-order products may require additional processing time.
Free standard shipping is available only for qualifying non-commercial orders over $50 shipped within the contiguous United States.
Commercial orders do not qualify for free standard shipping unless expressly authorized by West Sound Solutions LLC in writing.
All commercial orders are shipped using UPS unless otherwise expressly arranged by West Sound Solutions LLC.
UPS shipping options may also be available to non-commercial customers.

2. Commercial and Non-Commercial Orders

For purposes of this Shipping Policy, WSS may classify an order as either a commercial order or a non-commercial order based on the nature, quantity, customer type, purchasing account, intended use, or other characteristics of the transaction.

Non-Commercial Orders

Non-commercial customers may have access to shipping methods including:

Free Standard Shipping, when eligible;
USPS Ground Advantage;
USPS Priority Mail;
USPS Priority Mail Express;
UPS Ground;
UPS expedited services; and
Other shipping services made available at checkout.

Qualifying non-commercial orders exceeding $50 may receive free standard shipping within the contiguous United States.

Commercial Orders

Commercial orders are shipped using UPS unless WSS agrees to another shipping arrangement.

Commercial orders may include, without limitation:

Wholesale orders;
Reseller orders;
Distributor orders;
Business-to-business purchases;
Large-volume purchases;
Case or bulk orders;
Purchase-order transactions; and
Other transactions designated by WSS as commercial.

Commercial customers are responsible for applicable shipping charges unless different terms are stated in a quotation, purchase order, reseller agreement, distribution agreement, contract, or other written agreement with WSS.

Commercial orders do not qualify for the general free-shipping offer provided to non-commercial customers unless expressly stated otherwise.

3. Order Processing

Most orders are shipped within approximately 1–5 business days after the order is placed.

Processing times may vary depending on:

Product availability;
Order quantity;
Commercial or wholesale quantities;
Custom or made-to-order products;
Production requirements;
Inventory availability;
Shipping destination;
Payment verification;
Holidays;
Carrier availability; or
Other fulfillment requirements.

Processing time and carrier transit time are separate.

An estimated shipping or delivery date displayed during checkout is not a guarantee unless expressly identified as guaranteed.

4. Tracking Information

When tracking is available, customers will generally receive a tracking number by email on or around the day the order ships.

Please allow time for the applicable carrier's tracking system to update after a shipping label is created.

Creation of a shipping label or tracking number does not necessarily mean the carrier has physically received the package at that time.

Tracking information may be provided directly by WSS, UPS, USPS, or another applicable carrier.

5. Free Standard Shipping

Free Standard Shipping applies only to qualifying non-commercial orders.

Non-commercial orders totaling more than $50 qualify for free standard shipping within the contiguous United States unless otherwise stated.

Commercial, wholesale, reseller, distributor, bulk, and other business-to-business orders are excluded from this offer unless WSS expressly agrees otherwise in writing.

Shipping Method

WSS determines the carrier and service used for Free Standard Shipping.

We may use:

USPS;
UPS;
Ground transportation;
Economy shipping;
Consolidated shipping; or
Another appropriate carrier or service.

The carrier selected for a free-shipping order may differ depending on package size, weight, destination, cost, availability, and operational requirements.

Expected Delivery

Once shipped, most Free Standard Shipping orders are expected to arrive within approximately:

5–10 business days

This is an estimate and not a guaranteed delivery period.

Insurance

Unless otherwise expressly stated, Free Standard Shipping does not include additional shipping insurance purchased by West Sound Solutions LLC.

Customers who require additional shipping protection should select an available insured or upgraded shipping option at checkout when offered.

6. USPS Ground Advantage

USPS Ground Advantage may be available for eligible non-commercial orders.

Orders shipped using USPS Ground Advantage generally include:

Shipment tracking; and
An estimated transit time of approximately 3–5 business days after shipment.

Insurance

WSS provides shipping insurance for USPS Ground Advantage shipments up to $50, subject to applicable carrier terms, exclusions, documentation requirements, and claim limitations.

Delivery times are estimates and are not guaranteed.

7. USPS Priority Mail

USPS Priority Mail may be available for eligible non-commercial orders.

Orders shipped using Priority Mail generally include:

Shipment tracking;
An estimated transit time of approximately 1–3 business days after shipment; and
Shipping insurance up to $100, subject to applicable carrier terms and limitations.

Signature Requirement

WSS may require a signature for Priority Mail shipments.

When signature service is required, the customer is responsible for ensuring that an authorized recipient is available to accept the package.

USPS Priority Mail delivery times are estimates unless the carrier expressly provides otherwise.

8. USPS Priority Mail Express

USPS Priority Mail Express may be available for eligible non-commercial orders.

Orders shipped using Priority Mail Express generally include:

Shipment tracking;
An estimated transit time of approximately 1–2 business days after shipment; and
Shipping insurance up to $100, subject to applicable carrier terms and limitations.

Actual service availability and carrier delivery commitments depend on the origin, destination, mailing date, and USPS service conditions.

9. UPS Shipping

UPS is the standard carrier for commercial orders placed with West Sound Solutions LLC.

UPS shipping may also be selected for non-commercial orders when available.

Available UPS services may include:

UPS Ground;
UPS 3 Day Select;
UPS 2nd Day Air;
UPS Next Day Air; and
Other UPS services offered by WSS or displayed during checkout.

Not every UPS service is available for every product, destination, or order.

UPS Ground

UPS Ground may be used for commercial and non-commercial shipments.

Transit time depends on the shipment's origin and destination.

UPS Ground is generally intended for economical ground transportation and should not be interpreted as a guaranteed delivery service unless UPS expressly provides a guarantee for the applicable shipment.

UPS 3 Day Select

UPS 3 Day Select may be offered when a customer requires faster delivery than standard ground transportation.

Availability varies depending on destination, package characteristics, and carrier restrictions.

UPS 2nd Day Air

UPS 2nd Day Air may be available for customers requiring expedited delivery.

Carrier delivery commitments apply according to UPS's terms for the specific shipment.

UPS Next Day Air

UPS Next Day Air may be available for time-sensitive shipments.

Selecting UPS Next Day Air does not reduce WSS order-processing time unless WSS expressly confirms expedited processing.

For example, selecting an overnight carrier service does not necessarily mean an order placed today will ship today.

UPS Commercial Shipments

All commercial orders are shipped through UPS unless another arrangement has been approved by WSS.

Commercial customers may be responsible for:

Transportation charges;
Fuel surcharges;
Residential or commercial delivery charges;
Signature services;
Declared-value charges;
Oversize or additional-handling charges;
Address-correction charges;
Remote-area or extended-area charges; and
Other applicable carrier fees.

Shipping charges may be shown at checkout, included in an invoice, quoted separately, charged according to a commercial agreement, or billed using another arrangement approved by WSS.

10. UPS Declared Value and Shipping Protection

UPS shipments may include carrier liability or declared-value protection according to the applicable UPS service terms.

Where additional declared value or shipping protection is requested or required, additional charges may apply.

The amount recoverable for a lost or damaged UPS shipment may depend on:

The declared value;
The shipping service selected;
The value of the merchandise;
Packaging;
Documentation;
Carrier exclusions;
Compliance with carrier requirements; and
The circumstances of the loss or damage.

Declaring a value does not guarantee that a claim will be approved.

Commercial customers requiring specific shipping insurance or declared-value limits should notify WSS before shipment.

11. Signature Requirements

WSS may require a signature for any shipment when appropriate.

Signature requirements may be used for:

Commercial orders;
High-value orders;
Expedited shipments;
Certain USPS shipments;
Certain UPS shipments;
Replacement shipments;
Fraud-prevention purposes; or
Orders designated by WSS.

When a signature is required, the customer is responsible for ensuring an authorized recipient is available to accept delivery.

12. Delivery Estimates

Processing time and shipping transit time are separate.

For example, an order requiring three business days to process followed by three business days of carrier transit may take approximately six business days from purchase to delivery.

Carrier delivery estimates begin after the carrier receives the shipment.

Unless expressly guaranteed by the applicable carrier or separately agreed to by WSS, delivery dates are estimates only.

WSS is not responsible for carrier delays arising from circumstances outside our reasonable control.

13. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review shipping information before submitting an order.

West Sound Solutions LLC is not responsible for delays, failed delivery attempts, additional charges, or losses resulting from inaccurate or incomplete shipping information provided by the customer.

This includes incorrect:

Street addresses;
Apartment or suite numbers;
ZIP codes;
Business names;
Recipient names; or
Other delivery information.

If you discover an error after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.

Customers may be responsible for carrier address-correction or reshipping fees resulting from incorrect information they provide.

14. Lost Shipments

If a shipment appears to be lost, please contact WSS as soon as reasonably possible.

We may require the customer to cooperate with a carrier investigation or claim.

A package may not be considered lost until the applicable carrier's required waiting period has expired.

Where insurance or carrier liability applies, reimbursement or replacement may be subject to carrier approval.

15. Damaged Shipments

Customers should inspect packages and products promptly upon delivery.

If an order arrives damaged, contact WSS as soon as reasonably possible.

You may be required to provide:

Photographs of the shipping carton;
Photographs of the damaged product;
Photographs of internal packaging;
The shipping label;
Tracking information;
A description of the damage;
Proof of purchase; and
Other information required by WSS or the carrier.

Do not discard packaging materials while a damage claim is pending.

The customer may be required to retain:

The product;
Shipping carton;
Internal packaging;
Labels;
Packing materials; and
Other evidence.

Failure to retain required materials may affect the carrier's ability to process a claim.

16. Shipping Claims

Shipping claims are subject to the applicable carrier's:

Filing deadlines;
Documentation requirements;
Coverage limits;
Declared-value requirements;
Packaging standards;
Exclusions; and
Claim procedures.

West Sound Solutions LLC does not guarantee approval of a carrier claim.

Where WSS submits a claim on behalf of a customer, the customer agrees to reasonably cooperate with requests for information or documentation.

17. Packages Marked Delivered

A package marked as delivered by the carrier is generally considered delivered to the address provided with the order.

If tracking indicates delivery but you cannot locate the package, we recommend checking:

The immediate delivery area;
Front, rear, or side entrances;
Parcel lockers;
Mailrooms;
Household members;
Employees;
Neighbors;
Building management;
Reception staff; and
The applicable carrier.

If the package still cannot be located, contact us for assistance.

18. Refused and Undeliverable Shipments

If a shipment is refused, unclaimed, returned to sender, or determined to be undeliverable, the customer may be responsible for:

Original shipping charges;
Return shipping charges;
Carrier fees;
Address-correction charges; and
Reshipping charges.

Refunds for returned shipments, where applicable, are subject to our Return and Refund Policy.

19. Shipping Restrictions

Certain products may be subject to:

Geographic restrictions;
Carrier restrictions;
Export-control requirements;
Hazardous-material restrictions;
Size restrictions;
Weight restrictions;
Destination restrictions; or
Other legal or logistical requirements.

WSS reserves the right to refuse, modify, or cancel a shipment when we cannot legally or reasonably ship a product to the requested destination.

20. International Shipping

International shipping availability varies by product and destination.

Where international shipping is offered, the customer may be responsible for:

Import duties;
Customs charges;
Taxes;
Brokerage fees;
Customs-clearance fees;
Import licenses;
Permits; and
Other charges imposed by the destination country, governmental authorities, or shipping carrier.

Unless expressly stated otherwise, these charges are not included in the amount paid to WSS.

International customers are responsible for determining whether products may lawfully be imported into their destination country.

21. Commercial Freight and Large Orders

Large commercial orders may require shipping arrangements that differ from standard parcel shipping.

Depending on order size and weight, WSS may use:

Multiple UPS packages;
UPS commercial services;
Freight transportation;
Palletized shipping;
LTL freight;
Dedicated transportation; or
Another commercial carrier.

Applicable shipping charges will be communicated through the quotation, invoice, purchase order, contract, or other sales documentation.

22. Separate Commercial Agreements

If a customer has a separate:

Reseller Agreement;
Distributor Agreement;
Purchase Order;
Supply Agreement;
Commercial Sales Agreement;
Written quotation;
Government contract; or
Other written agreement with WSS,

the shipping terms in that agreement will control to the extent they conflict with this general Shipping Policy.

23. Changes to This Policy

West Sound Solutions LLC may update this Shipping Policy from time to time.

Changes become effective when posted to our Website unless another effective date is stated or applicable law requires otherwise.

The version of this Shipping Policy in effect at the time an order is placed will generally apply to that order unless separate written terms provide otherwise.

24. Contact Us

Questions regarding shipping, tracking, commercial shipping arrangements, damaged packages, or an existing order may be directed to:

West Sound Solutions LLC
9564 Silverdale Way NW #201
Silverdale, WA 98383
United States

Phone: +1 (425) 686-8273
Email: support@westsoundsolutions.info
Website: westsoundsolutions.com