POLICIES

Refund Policy

Last updated: October 4, 2026

This Refund and Return Policy explains the conditions under which products purchased from West Sound Solutions LLC (“WSS,” “we,” “us,” or “our”) may be returned, exchanged, or refunded.

1. 30-Day Return Period

We generally accept eligible returns requested within 30 days after delivery.

To qualify for a return, the item must generally be:

In the same condition in which it was received;
Unused;
Unworn, where applicable;
Unmodified;
Complete with any included parts, accessories, documentation, or materials;
In its original packaging, when reasonably possible; and
Accompanied by the original receipt, order confirmation, or other proof of purchase.

Items that show signs of use, installation, modification, abuse, damage caused after delivery, or other material changes may not qualify for return.

2. Starting a Return

Before sending any product back to West Sound Solutions LLC, you must request return authorization.

To start a return, contact:

Email: support@westsoundsolutions.info

Please include, when available:

Your name;
Order number;
Product being returned;
Reason for the return;
Photographs if the product is damaged or defective; and
Any other information reasonably necessary for us to evaluate the request.

If your return is approved, we will provide instructions for returning the item.

Returns must be sent to:

West Sound Solutions LLC
9564 Silverdale Way NW #201
Silverdale, WA 98383
United States

Do not send a return until you have received return authorization from WSS.

Items returned without prior authorization may be refused, returned to the sender, or delayed in processing.

3. Return Shipping

Customers are responsible for all costs associated with shipping returned products back to West Sound Solutions LLC unless WSS expressly agrees otherwise in writing or applicable law requires otherwise.

WSS does not provide prepaid return shipping as part of its standard return policy.

The customer is responsible for:

Return shipping charges;
Carrier fees;
Packaging costs;
Insurance or declared-value charges selected by the customer;
Signature-service charges;
Customs or brokerage charges, where applicable; and
Any other costs associated with transporting the returned product to WSS.

Original shipping charges paid to WSS are generally non-refundable unless required by applicable law.

Expedited shipping charges are also non-refundable.

A return authorization does not mean that WSS has agreed to pay return shipping.

Even where an item is claimed to be damaged, defective, or incorrect, the customer remains responsible for shipping the product back to WSS unless WSS expressly agrees in writing to another arrangement or applicable law requires otherwise.

The customer is responsible for packaging returned products in a manner reasonably designed to prevent damage during transportation.

4. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

The product arrives damaged;
The product appears defective;
You receive the wrong product;
An item is missing from your order; or
The quantity received does not match your order.

Contact:

support@westsoundsolutions.info

Please provide photographs of the item, packaging, shipping label, and damage when reasonably requested.

WSS will evaluate the issue and, where appropriate, may:

Replace the product;
Repair the product;
Provide replacement parts;
Issue a refund;
Issue store credit; or
Provide another appropriate remedy.

Unless WSS expressly agrees otherwise in writing, the customer remains responsible for the cost of returning the product to WSS.

Remedies may depend on the circumstances, product condition, applicable warranty, carrier claim requirements, and applicable law.

5. Non-Returnable Items

Certain products are not eligible for return except where required by applicable law or where the product is defective and covered by an applicable warranty.

Non-returnable items may include:

Custom-manufactured products;
Personalized products;
Special-order products;
Products manufactured to customer specifications;
Products that have been installed, modified, machined, altered, or permanently incorporated into another product;
Digital products that have been delivered or accessed;
Software licenses after activation or delivery, except where otherwise stated in the applicable license terms;
Products specifically identified as final sale;
Gift cards or stored-value products, if offered;
Products damaged through misuse, abuse, improper installation, unauthorized modification, or improper storage; and
Other products identified as non-returnable before purchase.

If you are unsure whether an item is eligible for return, contact WSS before sending it back.

6. Custom and Made-to-Order Products

Custom, personalized, made-to-order, and special-production items are generally non-returnable because they are produced specifically for the customer.

This may include products involving:

Custom dimensions;
Custom colors;
Custom materials;
Customer-specific branding;
Custom packaging;
Special manufacturing requirements;
Specially sourced components; or
Other customer-requested modifications.

If a custom product is defective or does not materially conform to the approved specifications, contact WSS so we can evaluate the issue.

7. Commercial, Wholesale, and Reseller Orders

Commercial, wholesale, reseller, distributor, bulk, and business-to-business orders may be subject to different return terms.

Where a separate:

Reseller Agreement;
Distributor Agreement;
Supply Agreement;
Purchase Order;
Commercial Sales Agreement;
Written quotation;
Contract; or
Other written agreement

contains return, warranty, cancellation, shipping, or refund provisions, those provisions will control to the extent they conflict with this general policy.

Unless otherwise stated in writing, commercial orders are not automatically entitled to the same discretionary return privileges offered to non-commercial retail customers.

Commercial customers are responsible for all return transportation costs unless a separate written agreement expressly provides otherwise.

8. Sale and Clearance Items

Products marked final sale, clearance, or otherwise identified as non-returnable at the time of purchase may not be returned for a discretionary refund.

This limitation does not affect any non-waivable rights that may apply under applicable law.

9. Exchanges

If you would like a different product, size, version, or configuration, the standard process is to:

Request authorization to return the eligible item;
Ship the authorized return to WSS at your expense;
Wait for the returned item to be received and inspected; and
Place a new order for the desired product.

Direct exchanges may be permitted at WSS's discretion depending on inventory availability and the circumstances of the return.

Any price difference, shipping charge, tax, or other applicable charge may be due before a replacement product is shipped.

The customer is responsible for return shipping and any shipping costs associated with the replacement order unless WSS expressly agrees otherwise.

10. Refunds

After we receive and inspect an authorized return, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original payment method.

We typically initiate approved refunds within 10 business days after completing our return inspection.

After WSS issues a refund, your bank, payment processor, or credit-card issuer may require additional time to post the credit to your account.

WSS does not control processing times imposed by financial institutions or third-party payment processors.

If more than 15 business days have passed after WSS confirms that your refund was issued and you have not received it, please contact:

support@westsoundsolutions.info

11. Partial Refunds

WSS may issue a partial refund instead of a full refund where permitted by law if a returned item:

Is missing components;
Has been damaged after delivery;
Shows material signs of use;
Is returned without required packaging;
Has been modified;
Is not in substantially the same condition in which it was delivered; or
Has otherwise lost value because of customer handling beyond what is reasonably necessary to inspect the item.

Any reduction will be based on the condition of the returned item and the circumstances of the return.

12. Shipping Charges and Refunds

Unless otherwise required by applicable law:

Return shipping is the responsibility of the customer;
WSS does not reimburse return shipping charges;
Original shipping charges are non-refundable;
Expedited shipping charges are non-refundable;
Shipping insurance purchased by the customer is non-refundable;
Carrier surcharges and additional service fees are non-refundable; and
Shipping costs associated with an exchange or replacement order may be charged separately.

Free shipping does not mean that transportation was provided to WSS at no cost.

Where permitted by applicable law and properly disclosed, WSS may consider actual outbound shipping costs when calculating the amount of a refund.

13. Return Packaging and Condition

Returned products must be packaged securely.

Customers should include all originally supplied items when applicable, including:

Product components;
Hardware;
Accessories;
Inserts;
Manuals;
Documentation; and
Original packaging.

WSS is not responsible for damage caused by inadequate return packaging.

Customers should retain return-shipping documentation and tracking information until the return has been completed.

14. Return Shipping Risk

The customer bears the risk of loss or damage while a returned product is being transported to WSS.

A return is not considered received until it has physically arrived at the designated WSS return location.

WSS recommends using:

A trackable shipping service;
Appropriate packaging;
Shipping insurance for higher-value products; and
Signature confirmation when appropriate.

WSS is not responsible for a returned item that is:

Lost in transit;
Stolen;
Misdelivered;
Damaged in transit; or
Delivered to an incorrect address by the customer's selected carrier.

The customer is responsible for pursuing any applicable claim with the carrier they selected to return the item.

15. Canceled Orders

If you request cancellation before an order has entered production, fulfillment, or shipment, we will make reasonable efforts to cancel it.

Cancellation is not guaranteed.

Orders that have already:

Entered production;
Been customized;
Been packaged;
Been transferred to a carrier; or
Otherwise incurred non-recoverable costs

may not be eligible for cancellation or may be subject to charges permitted by applicable law.

16. European Union and Other Statutory Withdrawal Rights

Customers located in jurisdictions that provide mandatory cancellation, withdrawal, or cooling-off rights may be entitled to additional rights under applicable law.

Where applicable law gives a customer a statutory right to cancel an eligible distance-sale transaction within a specified period, WSS will honor that right as required by law.

Certain categories of products may be excluded from statutory withdrawal rights, including some:

Custom-made products;
Personalized goods;
Digital content;
Software;
Sealed goods once unsealed; or
Other products excluded by applicable law.

Nothing in this Policy is intended to limit rights that cannot legally be waived.

17. Manufacturer and Product Warranties

A return request is separate from a warranty claim.

Certain WSS products may be covered by a separate written warranty.

If a product develops a problem outside the return period but remains within an applicable warranty period, the issue will be handled according to the applicable warranty terms.

A warranty may provide a repair, replacement, replacement component, refund, or other remedy depending on the applicable warranty.

Unless the applicable warranty expressly states otherwise, warranty coverage does not automatically include return transportation costs.

18. Fraud and Abuse

WSS reserves the right, to the extent permitted by law, to refuse or limit a return or refund where there is reasonable evidence of:

Return fraud;
Payment fraud;
Abuse of the return process;
Product substitution;
Serial return activity intended to exploit the policy;
Altered products;
False claims;
Misrepresentation; or
Other fraudulent or abusive conduct.

We may request additional documentation when reasonably necessary to evaluate a return or protect against fraud.

19. Chargebacks and Payment Disputes

Customers are strongly encouraged to contact West Sound Solutions LLC and provide WSS a reasonable opportunity to investigate and resolve a payment, product, shipping, return, refund, or service dispute before initiating a chargeback, payment reversal, or similar dispute with a bank, card issuer, payment processor, or financial institution.

Questions or disputes should first be submitted to:

support@westsoundsolutions.info

If a customer initiates a chargeback or payment dispute without first contacting WSS and attempting in good faith to resolve the underlying issue, WSS reserves the right, to the maximum extent permitted by law, to take any lawful action reasonably necessary to protect its rights and recover amounts properly owed.

Such action may include, where appropriate:

Contesting or responding to the chargeback;
Providing the financial institution or payment processor with order, payment, shipping, delivery, tracking, account, return, and communication records;
Suspending or restricting the customer's account;
Canceling pending or future orders;
Refusing future transactions;
Terminating applicable commercial or reseller privileges;
Demanding payment of amounts properly owed;
Referring unpaid balances for lawful collection;
Recovering costs or fees where authorized by contract or law;
Pursuing mediation, arbitration, or litigation where applicable;
Seeking damages or other remedies available under applicable law; and
Taking any other lawful action available to West Sound Solutions LLC.

A chargeback does not automatically cancel a customer's contractual obligations, establish that WSS was at fault, or establish entitlement to retain both the purchased product and the disputed funds.

Where a customer receives a refund or chargeback for merchandise that remains in the customer's possession, WSS may require the product to be returned where permitted by law.

The customer remains responsible for return shipping unless WSS expressly agrees otherwise in writing or applicable law requires otherwise.

WSS reserves all rights and remedies available under applicable contracts and law.

Nothing in this section is intended to prevent or penalize a customer from exercising a chargeback, billing-dispute, consumer-protection, or other right that cannot lawfully be waived or restricted.

20. Amounts Owed After a Payment Dispute

If a bank, card issuer, or payment processor temporarily or permanently reverses a payment, that reversal does not by itself determine whether a debt is legally owed to WSS.

Where permitted by law, WSS may seek recovery of amounts legitimately due for:

Products delivered and retained;
Services performed;
Shipping charges;
Contractually authorized fees;
Unreturned merchandise; or
Other valid amounts owed.

WSS may require resolution of outstanding balances before accepting additional orders or restoring account privileges.

21. Changes to This Policy

West Sound Solutions LLC may update this Refund and Return Policy from time to time.

Changes become effective when the revised policy is posted on our Website unless another effective date is stated or applicable law requires otherwise.

The version of this Policy in effect when an order is placed will generally apply to that order, unless a separate agreement provides otherwise.

22. Contact Us

For returns, refunds, exchanges, damaged products, payment disputes, or questions about this Policy, contact:

West Sound Solutions LLC
9564 Silverdale Way NW #201
Silverdale, WA 98383
United States

Phone: +1 (425) 686-8273
Email: support@westsoundsolutions.info
Website: westsoundsolutions.com